Refund Policy

Conditions for return:

  1. The product must be unused and unopened.
  2. The product must include the original tags, user manuals, warranty cards and invoice.
  3. The product must be returned in the original and undamaged Elements Learning packaging/box. Do not put tape or stickers directly on the packaging / box.

Note:

It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. Valid reasons to return an item:

  1. Delivered product is damaged (i.e., physically destroyed or broken) / defective.
  2. Delivered product is incomplete (i.e., has missing items).
  3. Delivered product is incorrect (i.e., wrong product)

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on Elements Learning website. Return request must be raised within 1 month of delivery.

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